Legal
Terms of service
The agreement between you and Intaq Health Inc. for using the Intaq app and this website.
In short: Intaq is an information tool, not medical care. You must be an adult to hold an account, you keep ownership of what you enter, subscriptions renew until you cancel and can be cancelled in the app at any time, and British Columbia law governs this agreement.
1. The agreement
These terms are a contract between you and Intaq Health Inc., 260 - 3631 No. 3 Road, Richmond, British Columbia V6X 2B9, Canada (“Intaq”, “we”). By creating an account or using the app at app.intaq.ai you agree to them, to the privacy policy and to the medical disclaimer, which form part of these terms. If you do not agree, do not use the service. We do not currently offer the service to residents of Quebec.
2. What Intaq is, and is not
Intaq is an information tool. It compares the supplements, medicines, conditions and foods you tell it about against written rules with cited sources, and explains what it finds in plain words. It is not a medical device, not a clinic, and not a substitute for a doctor, pharmacist or dietitian. It does not diagnose, treat or prescribe. Where the app says it does not know, that is the answer.
3. Your account
You must be at least 18 years old to open an account. You sign in with your email address and a password; keep the password private and tell us at once if you think someone else has used your account. You are responsible for the accuracy of what you enter and for everyone who uses your account. A household organizer is responsible for the profiles they create, for having the authority to enter information about a child, and for the consent they give when a teen is offered a login.
4. Plans, payment, renewal and cancellation
The Free plan costs nothing. Premium and Household are subscriptions billed in advance, monthly or yearly, in United States dollars, by Stripe. Before you pay, the checkout shows the plan, the price, the currency and the billing interval; you receive a receipt by email for each charge.
A subscription renews automatically at the end of each billing period, at the price shown when you subscribed unless we have given you at least 30 days’ notice of a change, until you cancel. You can cancel in the app at any time, without contacting us; cancellation stops the next charge and you keep the paid features until the end of the period already paid. Before a yearly plan renews we send you a reminder by email. Refunds are handled under the refund policy.
5. Your content
You own what you enter. You give us permission to store and process it to provide the service, as described in the privacy policy. You may export and delete it as that policy describes. We may use de-identified, aggregated information to improve the rules.
6. Acceptable use
Do not use the service to harm anyone, to break the law, to send spam, to probe or overload our systems, to copy or extract the rule base or its evidence in bulk, to access it with automated tools other than your own browser, or to build a competing product from its outputs. Access by organisations to the programming interface is governed by a separate written agreement.
7. Our content
The software, rules, text and design of the service belong to Intaq or its licensors. You may use them only through the service for your own or your household’s personal, non-commercial use, unless a written agreement says otherwise.
8. Availability and changes
We work to keep the service available but do not promise uninterrupted service. We may change or withdraw features. If we withdraw a paid feature you rely on, you may cancel and the refund policy applies. We may change these terms; for a change that matters to you we give at least 30 days’ notice in the app or by email, and continuing to use the service after that date is acceptance.
9. Disclaimer of warranties
The service is provided as it is. To the extent the law allows, we make no warranty that it is error-free or that its outputs are complete. Evidence about supplements is often limited; the app labels how strong the evidence is and says when it does not know.
10. Limitation of liability
To the extent the law allows, Intaq is not liable for indirect, incidental or consequential loss, and our total liability for any claim is limited to the fees you paid us in the twelve months before the claim. Nothing in these terms limits or excludes liability that cannot be limited or excluded by law, and nothing removes a right you have under the consumer-protection law of your province or country.
11. Ending the agreement
You may close your account at any time. We may suspend or close an account that breaks these terms, with notice where practical, and refund any unused period of a paid plan unless the breach was serious. Sections 5, 7, 9, 10 and 12 survive.
12. Governing law and disputes
These terms are governed by the laws of British Columbia and the federal laws of Canada that apply there. If we cannot settle a dispute by talking, it goes to the courts of British Columbia, unless the consumer-protection law where you live gives you the right to a different forum. These terms do not take away your right to bring a claim in your own province or to join a class action.
13. Communications
We send account and safety messages by email as part of the service. Other email, such as reports and reminders, is sent only with your consent and every such message carries an unsubscribe link.
14. Contact
Intaq Health Inc., 260 - 3631 No. 3 Road, Richmond, British Columbia V6X 2B9, Canada, or through the contact page on this website.
Questions about this document: contact us.