Help · Billing & account
Billing, subscription and your account
Plans and what they unlock, upgrading, managing or cancelling a subscription, downloading your data, and deleting your account.
Plans
Prices and what each plan includes are on the pricing page. In short: Free keeps a small stack, Premium a full one, and Household covers up to four adults. A plan’s limits show inside the app as Upgrade plan prompts where a feature is gated.
Upgrade
From the account menu choose Upgrade plan. Payment runs through Stripe’s checkout in US dollars; your card details never touch our servers. Digitoria Media Limited collects payments for Intaq, so that name is on the checkout page and your receipts. Your card statement shows INTAQ.AI. The plan unlocks as soon as payment completes.
Manage or cancel
Manage subscription opens your billing portal: update the card or cancel. You can also cancel by email. The refund policy explains what happens to the time you have paid for. A receipt is emailed for every payment.
Your data and account
From the account menu choose Your data & account.
- Download my data saves a JSON file of the records held under your account: profile, medicines, diary, plans, conversations and settings. It leaves out your sign-in record, payment records and logs. You can download it up to five times an hour.
- Delete my account removes your records and your subscription: your profile, health records, diary, plans, conversations and sign-in. A paid plan is cancelled at once, with no further charge, and its paid features end. If a refund is due, you still get it; see the refund policy. Ask before you delete if you can. If you organize a household it is dissolved and its child profiles are closed; to have a child’s diary and records deleted, write to us through the contact page and we do it within 30 days. If you are a member, you leave the household. Type your email to confirm; the button stays disabled until it matches. This cannot be undone.
Email preferences
The Daily briefing section of the account menu controls email. Turning email off stops your briefings and reminders. We still send messages about your account and plan.
Still stuck? Contact us. Nothing in the app is medical advice; read the medical disclaimer.