Help · FAQ
Frequently asked questions
Short answers to the questions people ask most.
Is Intaq medical advice?
No. Intaq gives safety information about supplements, medicines and food. It does not diagnose, treat, cure or prevent disease, and it does not replace your clinician or pharmacist. Every plan says so.
Why does my plan not include something I asked for?
Because one of your medicines or conditions, an allergy or an upper limit rules it out, or because the evidence does not support it for you. The plan tells you which.
Why is my dose different from the bottle?
The plan works within published reference intakes for your age, sex and body size, and lowers amounts where a condition or medicine calls for it. Product labels are not written for you.
Can I use it for my child?
Children’s supplementation is a clinician’s call. Inside a household you can keep a child’s food diary and goals, and give a teenager a limited login; the supplement features are adults-only.
Where is my data stored?
In a managed database in Singapore, and our servers run in Singapore too. A few providers, such as the AI model and our email sender, are in the United States. The privacy policy lists them.
Can I get my data out, or delete everything?
Yes, from Your data & account in the account menu: download a JSON file of the records held under your account, or delete the account and its data.
Does it work in Chinese?
Yes: Simplified and Traditional Chinese, chosen from the account menu. Amounts and medicine names stay exactly as they are.
What does it cost?
See the pricing page. You can cancel in your billing portal or by email. The refund policy says what happens to the time you have paid for.
Who is behind it?
Intaq Health Inc., Richmond, British Columbia. Contact us.
Still stuck? Contact us. Nothing in the app is medical advice; read the medical disclaimer.